Frequently Asked Questions
Why and how are you cheaper than alternatives?
We want everyone to find meaning after losing someone. We don't feel comfortable charging more, and we don't think we have to. We believe we can give you the best experience with the technology we've built & our network of videographers and celebrantes.
How long will our Memorial Page be live?
We host the Memorial Page forever, or until you request to unpublish it. We do not charge extra for hosting—it's hosted forever for free.
How many people can join the memorial?
We can host up to 1,000 guests. If you expect more than a few hundred, please let us know so we can provide additional resources for tech support.
How long can the service last?
Services can last up to 3 hours. Most services last between 45 minutes and an hour and a half. If you expect your service to last longer, please let us know.
Can my family member pre-record their eulogy?
Absolutely. We can use nearly any video format you send us.
When will I receive the memorial recording?
We send the recording to you within 48 hours after the service.
Can I see example services?
For privacy reasons, we can only show you services where the family has given us permission. Please reach out to your Afterword represenative to view example services.
What's the process like for joining the service?
If they've joined a Zoom meeting before, they only need to click the "Join Virtually" button.
Can people rejoin if their connection drops?
If they get disconnected, they can rejoin at any time from their computer, tablet, or mobile device.
Can I join from my phone?
Yes. Zoom has a mobile app, or you can dial-in using a normal phone call.
How many photos can we have in the memorial slideshow?
We don't have a hard limit, but we recommend not having more than 200 photos in a single slideshow.
Can I include any songs in the slideshow?
Absolutely. We encourage you to pick songs that best reflect your someone.
How do I make a payment?
We'll send you a payment link that works like a typical online checkout.
What's the price range for your services?
You can see our pricing breakdown here.